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Returns & Exchanges
At PONY, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside.
3
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing